FlyNova™ Refund Policy

Last updated: October 9, 2026

FlyNova™ is a brand operated by Global RIZQ LLC. You have 30 days from delivery to return your order for a refund or exchange. This policy explains how.

Returns

Our policy lasts 30 days from the delivery date. If more than 30 days have passed since you received your order, we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

If you are located in the European Union, you also benefit from your legal right of withdrawal. Our 30-day return period is longer than the 14-day legal minimum and replaces it.

Partial refunds

In some cases, only partial refunds are granted:

• Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to let you know that we have received your returned item. We will also tell you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 14 days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at support@flynova.com or by phone at 07 75 86 71 23.

Exchanges

We only replace items if they are defective or damaged on arrival. If you need to exchange it for the same item, send us an email at support@flynova.com and we will walk you through the next steps.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, please contact us first at support@flynova.com so that we can confirm the return address, or send it to: FlyNova™ (Global RIZQ LLC), 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Contact us

Questions about returns or refunds? Contact us:

• By email: support@flynova.com
• By phone: 07 75 86 71 23
• By mail: FlyNova™ (Global RIZQ LLC), 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States